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What are your hypotheses?
– Working as a Programme Manager to design, resource and deliver training programmes means that she needs to be clear, motivating, and persuasive, to ensure that the aid workers know how they need to respond in high-stakes/stress situations.
– Could her preferred voices slow down her effectiveness here?What lines of enquiry would you follow? What questions would you like to ask Becca?
I’d want to explore how she uses these voices, what happens when she uses the lesser accessed voices, which voices are internal and which are expressed externallyI wonder whether Becca could leverage some of the other voices to help her to gain buy-in, build understanding fast…
Q1. What catches your attention about the shape of Jack’s profile? Tends to lean in more to positioning and controlling voices.
Q2. What impressions do you find yourself forming about Jack from his profile? That Jack may well have preconceived ideas on how a conversation how to go and may be quite opinionated.
Q3. Which aspects of the context do you think might be important in this case? Jack could be feeling that his to ‘prove’ his ‘worth’ as a consultant in his conversations. I wonder how he would need to adapt his approach for a South East Asia audience.?
Q4. What issues might you be looking to explore with Jack? How do people experience these different voices? When does he tend to use one more than other? When could he use some of the lesser used voices? What happens to your more used voices when under pressure? Are there other voices that you could use?Q1. Which negative voice/s particularly annoy you? Attack and Patronise
Q2. How do you tend to react when you feel you are being spoken to in that way? Either go quiet or defend
Q3. Is that reaction deliberate or largely instinctive? Instinctive
Q4. What effect does your reaction have on the interaction? The quality of the relationship deteriorates and I am less likely to want to engage again with that person