[Kym Hamer]

Q1. The strong preference for use of advocate, then advise and challenge. Also that his highest explore voice is probe.
Q2. Jack leans towards positioning himself as the expert, suggesting ‘best’ or most effective solutions or proposals then using the challenge voice to imply that it’s something the client ‘should’ consider and then using a probe voice to identify what the barriers are for the client in implementing the proposed approach.
Q3. One line of enquiry would be to explore that Jack’s predominant voices arefrom Jack to the client – what benefit could there be in being more curious (Inquire) and ‘Here’s what I’m hearing’ (Articulate) to a) engage the client in forming the solution, b) identify new information to uncover what the client thinks they need and c) consider why the client thinks this way to create a solution that will be of benefit to the client AND that they feels that they can progress with.
A second line of enquiry would be around the low use of the Direct voice and when used, how/in what situations is it appled.

[Kym Hamer]

Q1. Which negative voice/s particularly annoy you? Patronise and preach
Q2. How do you tend to react when you feel you are being spoken to in that way? I feel frustrated and switch off/stop listening
Q3. Is that reaction deliberate or largely instinctive? Instinctive
Q4. What effect does your reaction have on the interaction? Makes me clipped in my responses, sometimes brutally blunt